Model of care

Principles

The following principles inform our model of care and underpin our services:

Evidence-based and accountable

We provide care in our alcohol and other drugs services that is informed by the best available evidence and practice recommendations. We are accountable through quality assurance measures and feedback from those who use our services.

Flexible and responsive

We offer alcohol and other drugs services that provide the right care for the right person at the right time. We strive to create pathways for people to access the services that are right for them. We acknowledge the unique and diverse needs of every person.

Accessible and inclusive

We endeavour to offer care, respect and support to all people who enter our alcohol and other drugs services. We understand and seek to overcome barriers that prevent people from getting the support they need. We use the best available knowledge to improve our service capacity to provide safe and inclusive care for all people who may benefit from our services.

Person-centred and holistic

We meet people where they are. We understand that people have a range of needs and achieving their goals is achieved by addressing more than one aspect of a person’s care needs. Our fundamental premise is that people are relational and create meaning, security and a sense of belonging through family, friends and social networks.

Partnership

We work to sustain and develop partnerships to be effective and efficient in meeting the needs of people who use our alcohol and other drugs services or may benefit from access to our services. In particular, we understand the importance of partnerships and engagement with Aboriginal and Torres Strait Islander health and community services. We strive to overcome the limitations of system fragmentation one partnership at a time.

Leadership

We demonstrate a commitment to sound, effective, evidence-based programs across our services. We work towards a capable, qualified, supported workforce who are provided opportunities to engage with current and new knowledge to support their practice. We respond to new issues as they emerge with enthusiasm and responsible innovation.

Innovation

We strive to develop new ways of working to meet the needs of our diverse and complex participants and caring significant others. We incorporate the best available evidence and practice knowledge. New ideas and approaches to care are evaluated to ensure they are effective in improving the lives of the participants who engage with our services.