Evaluation and findings | The Salvation Army Australia

All services are underpinned by a national model of care

Deakin University’s Connect Research and Training Institute recently completed an evaluation of the model with the findings and recommendations listed below:

Findings	Recommendations
Best practice model Aligns with national AOD policy and evidence based best practice. The model was recognised as unique, due to its transparency, national application, and inclusion of harm reduction, trauma informed and recovery-oriented frameworks.	Consider enhancing structural alignment with the Australian National Framework for AOD Treatment (2019–2029).
Person-centred approach Participants feel respected, valued, and empowered. Care is tailored to individual needs and goals.	Release updated model with expanded training and resources to provide increased opportunities for staff to develop skills and knowledge to apply the model.
Translation into practice Staff comprehension and satisfaction with the model was positive, especially in jurisdictions supported by strong training and supervision structures.	Release updated model with identified champions at local levels in each service type to drive ongoing learning and practice excellence.
Holistic care The model allows participants to access spiritual support integrated with holistic, evidence-based treatment interventions. Stakeholder and participants recognised spiritual support offered as unique in the sector.	To ensure ongoing consistency in service delivery and care offered, a comprehensive evaluation of all practice documents should be undertaken.
Stakeholder engagement The Salvation Army have strong relationships across the sector, with a positive reputation and track record of collaboration.	Engage in proactive stakeholder engagement to identify opportunities for deeper collaboration.