I am a tenant
We value the experience of our tenants and want to make sure your time with us is straightforward and comfortable.
Colleen and Bill - Living at the Cobden initiative
We were living in a caravan in our son's driveway, so moving into our own home was life-changing.
Neither of us could work, so we had no option but to move out of our rented home in Adelaide. While it was lovely being close to family, living in a caravan was less than ideal.
It was really important for us to have stable and more suitable housing. The caravan wasn't really suitable with my medical health. My back and knee issues made going up and down the steps into the caravan very, very difficult.
We also have two dogs, Bowie and Cricket, meaning the space was quite cramped.
The refurbished home is a big step up from the caravan. And we are in a community of older people in a similar situation, so we are very grateful to the Salvos. It’s a great initiative.
Neither of us could work, so we had no option but to move out of our rented home in Adelaide. While it was lovely being close to family, living in a caravan was less than ideal.
It was really important for us to have stable and more suitable housing. The caravan wasn't really suitable with my medical health. My back and knee issues made going up and down the steps into the caravan very, very difficult.
We also have two dogs, Bowie and Cricket, meaning the space was quite cramped.
The refurbished home is a big step up from the caravan. And we are in a community of older people in a similar situation, so we are very grateful to the Salvos. It’s a great initiative.
Policies
The following policies are here to assist you to ensure we have the same understanding and expectations, read through our policies and contact us if anything is unclear or you’re not sure about something.
- Allocations and Access Policy (pdf) — understand how Salvation Army Housing allocated properties in its housing program.
- Alterations and Disability Modifications Policy (pdf) — understand what you can and can’t do to the dwelling as our tenant.
- Appeals Policy (pdf) — learn how you can submit an appeal if something isn’t working or there is an issue.
- Asset Maintenance Policy (pdf) — understand our general approach to managing our properties.
- Code of Conduct Policy (pdf) — understand how Salvation Army Housing operates as a values-based organisation.
- Community Engagement Policy (pdf) — learn about our approach to our local communities.
- Complaints and Feedback Policy (pdf) — learn how you can submit a complaint if something isn’t working or there is an issue.
- Eligibility Policy (pdf) — understand Salvation Army Housing eligibility for housing programs.
- Hardship Policy (pdf) – learn how we can help if you are experiencing financial hardship.
- Privacy Policy — understand how we protect your personal information
- Property Inspection Policy (pdf) — understand what we must do to meet our obligations to you under the Residential Tenancies Act.
- Rent Setting Policy (pdf) — learn how we set and change your rent payments.
- Rent Setting Policy for Victoria (pdf) — learn how we set and change your rent payments.
- Sustainable Tenancies Policy (pdf) — learn about the services we can provide to help you with a long and sustainable tenancy.
- Tenant Access to Their Records Policy (pdf) — learn how you can access your tenancy record with us.
- Tenant Repair Cost Policy (pdf) — understand what costs you may incur if you damage the property.
- Transfer and Relocation Policy (pdf) — understand how we work with you if the property becomes unsuitable for your needs.
We are here to support you
Resources
You might like to print the following resources for your location.
Australian Capital Territory
New South Wales
Queensland
South Australia
Tasmania
Local community activities
The Salvation Army has many social and faith-based activities in local communities for adults of all ages, kids and youth. There may also be volunteering opportunities available.
