Model of care

The model of care is based on current best practice evidence, guidelines and practice wisdom.

However, we do recognise that ‘best’ or ‘good’ practice is not static and must be continuously evaluated and improved as new evidence and innovations emerge. To enable this, the model of care promotes a continuous quality improvement approach which ensures emerging evidence, expertise and the lived experiences of those seeking family and domestic violence support is always reflected in the delivery of our services.

Principles of the family violence

1. Safety focus — adult and child victim-survivors safety is a 
   core priority requiring effective and timely risk assessment and risk management responses.
2. Perpetrator responsibility — for stopping their use of family violence and are held accountable for their behaviours to enable the safety of victim-survivors. 
3. Child-centred — infants, children and young people are recognised 
   as victim-survivors in their own right and everyone is responsible for prioritising their safety and wellbeing at all times.
4. Flexibility — Service provision takes a flexible ‘no wrong door’ approach to ensure that anyone impacted by or using family violence is able to receive appropriate responses and care.
5. Collaboration — Collaboration and partnerships are essential for 
   preventing and responding to family violence.
6. Advocacy — Advocacy at both individual or systemic levels centralises the rights and safety of victim-survivors. 
7. Aboriginal and Torres Strait Islander self-determination — The right to self-determination and cultural safety for Aboriginal and Torres Strait Islander peoples is respected and upheld. 
8. Inclusion — Everyone has a right to receive inclusive and accessible family violence services that respect their culture, identity and lived experience.
9. Capability — Leadership and workforces across the organisation are 
   supported to build their capability to understand and effectively respond to family violence.
10. Lived experience — The lived experience of participants is central to designing and delivering effective responses to family violence across the organisation.

Working together to eliminate family and domestic violence

As an organisation with national reach, we collaborate with other organisations and individuals across the country. We connect with, and refer clients to, a range of other specialist prevention, response and recovery services as we work towards our shared goal.

We also have a strong national voice in advocating to the government on a local, state or territory, and national level.