Continuous improvement

At the Salvos, we are always looking for ways to do better. We welcome feedback from everyone about our people, places, programs and services - because your voice matters.

Why continuous improvement matters

Listening and learning helps us create safe, welcoming spaces for all - including children, young people, adults at risk, and people from LGBTIQA+ communities. We want everyone to feel respected and included.

How we improve

We look at feedback and data from across The Salvation Army to find patterns and make changes. We focus on:

• Planning, Leadership and Culture - Strong leadership, clear plans and a supportive culture
• Partnering with Clients and Participants - Working together for excellent results
• Positive People and Practice - Good people doing things the right way
• Pursuing High Performance - Always aiming for better outcomes

These areas connect with our Safeguarding Framework and our commitment to quality.

Our safeguarding framework

We focus on four key areas:

• Commitment - Strong leadership and clear responsibilities
• Empowerment - Supporting people to speak up and stay informed
• Prevention - Planning ahead to stop harm before it happens
• Response - Acting quickly and fairly when concerns are raised, always learning and improving

How you can help us improve

If you have ideas or feedback - about safety, inclusion or anything else - we want to hear from you.