About Moneycare financial counselling and capability services
The Salvation Army’s free and confidential financial counselling and capability service, Moneycare, is available to support anyone who would like to improve their financial situation or is looking for help with managing their money. Whether you are feeling completely overwhelmed by debt, have been affected by a natural disaster or other financial crisis, or would just like some pointers to navigate the rising costs of living — we are here for you.
If you would like to make an appointment to see a member of our financial counselling and capability team, please call us today. You can also click the ‘Chat with a Financial Counsellor’ icon and message a financial counsellor online between the hours of 9AM to 5PM Monday to Friday for immediate assistance.
Moneycare does NOT provide emergency cash loans, vouchers, emergency relief, or investment advice. For urgent financial assistance, call the Salvos Phone Assistance Line in your state/territory.
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How financial counselling helps
Moneycare can help you if you are:
- Feeling overwhelmed by daily costs, debts or bills
- Experiencing money worries
- Looking for support with managing your money
- Being chased for money you owe
What is financial counselling?
When you talk through your situation with our caring, professional counsellors, you’ll receive personalised financial guidance and support to overcome your money problems and build financial strength for the future.
What to expect when you contact Moneycare
When you phone us on 1800 722 363 and when you chat to us online, you will speak to a real person. Our friendly team member will guide you through the process, so don’t worry about what you need to say. If you receive an appointment, you’ll receive an email confirmation of what you’ll need to bring to your appointment. For example, payslips, income statements, debts owed and account numbers.
At your appointment, the financial counsellor may:
- Ask questions about your financial situation
- Help you develop some goal/s
- Contact credit providers on your behalf, or show you how to do so
- Offer you some follow up actions to take, and discuss what they will do, before your next session
Free resources
You're the Boss eBook
Start taking control of your money today with our free, downloadable book, You’re the Boss: Money wisdom for life.
Financial tips guide
Planning for the Unplanned
You can't predict a natural disaster, but you can prepare for it. Our free eBook includes real stories, activities and helpful contacts.
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Moneycare and my organisation
Are your employees or the people you're serving struggling with finances or looking to improve their money management skills? Find out how your organisation can help people take control through our financial capability program, You're the Boss.
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