Frequently asked questions

我们的服务 Community engagement program Financial counselling Therapeutic counselling Venue support program Frequently asked questions

The Salvation Army Australia is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by caring for people, creating faith pathways, building healthy communities and working for justice.

We acknowledge First Nations peoples as the Traditional Owners of the lands and waterways of Australia that we now share. We acknowledge their unique cultural and spiritual connections to the lands and waters, honouring their wisdom, strength and resilience as the world’s oldest living cultures. We pay respects to the Elders who play a vital role in fostering a fair and just society for all Australians. Learn about our commitment to reconciliation.

Learn more about The Salvation Army

Mission and vision
Our beliefs
All our services and support

Our locations

Kensington | Gambling Support Service Headquarters
Carlton | Kathleen Syme Library and Community Centre
North Coburg | The Salvation Army Coburg
West Melbourne | The Salvation Army Flagstaff Crisis Accommodation Centre

Opening hours

Mon, Wed-Fri — 9am to 5pm
Tues — 9am to 7pm (after hours appointments available if requested)

For after-hours support, contact Gambler’s Helpline on 1800 858 858.

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We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to providing programs that are delivered through the lenses of local mission delivery, sustainability, safety culture and inclusive practice. We are committed to the safety and wellbeing of people of all ages, particularly children.

Frequently asked questions

Who can access your services?

How do I make an appointment?

What happens after I have submitted a request for services?

What happens if I am on a waiting list?

Are evening appointments available?

What can I expect from counselling?

How long are appointments?

How many counselling sessions can I have?

Is your counselling confidential?

What if I don’t speak English?

Do you have multilingual staff?

Can you write a letter for court for me?

Can you write a letter to revoke my gambling self-exclusion?