Gambling Support Service
How we can help you
Financial counselling
Available to anyone experiencing financial difficulty because of gambling. If you are in debt, our financial counsellors can help you.
Therapeutic counselling
Talk to our counsellors about issues or concerns you have, regarding gambling, in a safe, confidential and accepting environment.
Community Engagement
Our practitioners provide local and tailored education and prevention activities for workplaces, community groups, schools, universities, sporting clubs and more.
Venue support
Our support team help gaming staff identify patrons exhibiting harmful gambling behaviours, and equip staff with the necessary skills to respond appropriately.
We are committed to providing an inclusive environment for staff and clients
Our mission is to create a space to value and include people of all backgrounds, genders, sexualities, cultures, beliefs, bodies and abilities.
We aim to:
- Help clients achieve their goals
- Be supportive and responsive
- Respect cultural differences
- Minimise harm associated with potentially damaging behaviours
- Work as a team among various disciplines
We also raise awareness of statewide and local Gambler’s Help services, self-exclusion programs, and other support services. This support works towards developing responsible gambling practices and environments in the gaming industry, consistent with approved industry Responsible Gambling Codes of Conduct.
As a service of The Salvation Army, we value:
- Integrity — being honest and accountable in all we do
- Compassion — hearing and responding to pain with love
- Respect — affirming the worth and capacity of all people
- Diversity — embracing difference as a gift
- Collaboration — creating partnerships in mission
Make a booking with us today
Our locations
Kensington
Gambling Support Service Headquarters
Address: 133 Rankins Road, Kensington VIC 3031
Carlton
Kathleen Syme Library and Community Centre
251 Faraday Street, Carlton
North Coburg
The Salvation Army Coburg
1/828 Sydney Road, North Coburg
West Melbourne
The Salvation Army Flagstaff Crisis Accommodation Centre
9 Roden Street, West Melbourne
Opening hours
- Monday — 9am to 5pm
- Tuesday — 9am to 7pm (after hours appointments available if requested)
- Wednesday — 9am to 5pm
- Thursday — 9am to 5pm
- Friday — 9am to 5pm
For after-hours support, contact Gambler’s Helpline on 1800 858 858.
Other Moneycare financial counsellors can be contacted at:
- Sunshine — 03 9311 9285
- Brunswick — 03 9388 5521
- Craigieburn — 03 8339 6106
- Preston — 03 9478 2013
Or call the national intake line: 1800 722 363