Restoration and redress

We do, however, want to provide tangible recognition of the seriousness of the harm and trauma suffered by you, the survivor, and the lifelong impact this has had.

Where a financial payment is being considered, there are currently three ways you can seek redress from The Salvation Army:

• Through The Salvation Army’s internal restorative justice framework, run through the Centre for Restoration, with claims assessed by the Personal Injuries Complaints Committee (the Committee).
• Through the Commonwealth Government’s National Redress Scheme of which The Salvation Army is a participating institution.

If you have suffered abuse at another institution (in addition to The Salvation Army), you can choose to either:

• Apply for redress from both The Salvation Army and the other institution through the National Redress Scheme; or
• Apply for redress directly to The Salvation Army Personal Injuries Complaints Committee (in which case you can receive any payment directly from The Salvation Army within two months) and apply to the National Redress Scheme to seek redress from the other relevant institutions.

The Committee will consider claims for redress for any kind of abuse in connection with The Salvation Army, whereas the National Redress Scheme will only consider applications relating to abuse of a sexual nature.

• Through legal engagement (civil law claims).